Returns & Exchanges

We want you to be fully satisfied with your purchase from Android Box PK. If for any reason you are not happy with your order, we are here to help you with returns and exchanges under the conditions mentioned below.

Eligibility for Returns & Exchanges

To be eligible for return or exchange, the following conditions must be met:

• Product must be in original packaging.
• Product must be unused, unworn, and in original condition.
• All accessories, manuals, and tags must be included.
• Proof of purchase/invoice is required.
• Product must have been purchased directly from Android Box PK website or official store.

Return / Exchange Time Period

• You can request a return or exchange within 30 days of delivery.
• After 30 days, we will not accept any return or exchange request.
• This policy applies to both local and nationwide orders within Pakistan.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or discounted products.
• Products damaged due to misuse or improper handling.
• Items returned without original packaging or accessories.

Defective or Wrong Product

If you receive a defective, damaged, or wrong product:

1. Contact us within 24 hours of delivery.
2. Share clear photos/videos of the issue.

After verification, we will offer:

• Replacement, or
• Exchange of same product, or
• Store credit (if replacement is not available).

Exchange Process

1. Contact our support team via WhatsApp or email.
2. Provide order details and reason for exchange.
3. Our team will verify your request.
4. Once approved, you will be guided for return shipment.
5. After receiving the product, replacement will be shipped (subject to stock availability).

Refund Policy & Shipping Costs

• Refunds are only applicable in special cases where replacement is not possible.
• Refunds (if approved) will be processed within 5–7 working days via original payment method or bank transfer.
• Return shipping cost is borne by the customer (except defective/wrong items).
• Original delivery charges are non-refundable.

Company Rights

Android Box PK reserves the right to:

• Accept or reject any return/exchange request after inspection.
• Modify or update this policy at any time without prior notice.
• Make final decision in all cases.