Shipping & Delivery Policy

01 Delivery Coverage

AndroidBoxPK delivers physical products to eligible cities, towns and serviceable areas throughout Pakistan through independent courier and logistics providers.

Products are normally dispatched from our hub in Karachi. Delivery availability may depend on the customer’s location, courier coverage, security conditions and the type or size of the product.

Some remote or restricted locations may require additional delivery time, advance payment, pickup from the nearest courier office or a different delivery arrangement.

International shipping is not included in our standard website delivery service unless AndroidBoxPK confirms it separately in writing before payment.

02 How Your Order Is Processed

Every physical order generally passes through the following stages:

AndroidBoxPK may contact you by telephone or WhatsApp before dispatch to verify your order. An order may be placed on hold if the customer cannot be contacted or the delivery information is incomplete.

03 Order Processing Time

Confirmed orders are normally processed within 24 to 48 hours.

Processing includes order verification, payment confirmation where applicable, product preparation, testing, packaging and courier booking.

Orders placed during weekends, public holidays, stock verification periods or unusually busy sales campaigns may be processed on the next available working day.

04 Estimated Delivery Time

The following estimates apply after dispatch and are provided for general guidance:

Delivery dates are estimates and not guaranteed deadlines. Actual delivery time can vary according to location, courier operations, public holidays, weather and other circumstances outside AndroidBoxPK’s reasonable control.

05 Shipping Charges

Standard shipping charges may apply to physical orders. The applicable amount will normally be displayed during checkout or communicated before your order is confirmed.

Delivery charges may depend on:

• The delivery city and service area.
• The product’s weight, size and value.
• The selected courier or delivery service.
• The selected payment method.
• Any promotional shipping offer currently available.

A free-delivery offer applies only where it is clearly displayed on the website, product page, advertisement or confirmed order.

Additional charges may apply to re-delivery, address correction after dispatch, returned COD parcels or re-shipping caused by incorrect information, where permitted and communicated to the customer.

06 Order Tracking

Once your order has been dispatched, AndroidBoxPK may share the courier name and tracking number through WhatsApp, SMS, email or another available communication channel.

Tracking information may take several hours to become active after the parcel is booked in the courier’s system.

Customers can use the supplied tracking number on the relevant courier’s official tracking service or contact AndroidBoxPK for assistance.

07 Cash on Delivery

Cash on Delivery is available for eligible physical orders in most serviceable areas of Pakistan.

Customers selecting COD should:

• Provide a complete and accurate delivery address.
• Keep an active mobile number available.
• Answer verification calls or WhatsApp messages.
• Ensure someone is available to receive the parcel.
• Keep the correct payment amount available where required.

AndroidBoxPK may request advance payment or a delivery deposit for high-value orders, remote destinations, customized orders, repeated delivery failures or customers with previously refused COD parcels.

Repeated refusal of confirmed COD orders without a reasonable explanation may result in future COD restrictions.

08 Open Parcel Before Payment

AndroidBoxPK offers an open-parcel inspection option on eligible Cash on Delivery shipments.

Where the service is available, customers may inspect the parcel in the rider’s presence before completing payment.

What you should check

• The correct product model has been delivered.
• The parcel does not show obvious physical damage.
• The product and expected accessories are present.
• The item appears to match the confirmed order.

The courier may permit only a brief visual inspection. The rider may not allow prolonged installation, software setup, app login, firmware updates, account activation or extended performance testing before payment.

If the parcel contains the wrong product, is visibly damaged or appears incomplete, contact AndroidBoxPK immediately before accepting or paying for it.

09 Delivery Address and Contact Details

Customers are responsible for providing complete and accurate shipping information.

Your delivery information should include:

• Recipient’s complete name.
• Active mobile or WhatsApp number.
• House, shop, office or apartment number.
• Street, road, block or sector details.
• Area, town and city.
• A nearby landmark where useful.
• Postal code where available.

Address corrections should be requested before dispatch. AndroidBoxPK cannot guarantee that an address can be changed after a parcel has entered the courier network.

AndroidBoxPK is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated customer information. Re-shipping charges may apply.

10 Unavailable Customer and Failed Delivery

The courier may contact the customer before or during delivery. Customers should answer calls from the courier and provide reasonable directions where required.

A delivery attempt may fail where:

• The customer or recipient is unavailable.
• The supplied mobile number is switched off or unanswered.
• The address is incomplete or cannot be located.
• The recipient refuses to accept or pay for a COD parcel.
• The courier cannot access the delivery location.
• The parcel remains uncollected from a courier office.

A second delivery attempt may be made according to the courier’s policy. Additional charges may apply where a parcel must be returned and sent again.

If the parcel is returned to AndroidBoxPK, the customer may be required to pay re-shipping charges or make advance payment before it is dispatched again.

11 Delayed Delivery

Although AndroidBoxPK aims to dispatch and deliver orders promptly, delays may occur because of:

• Severe weather or natural events.
• Public holidays and non-working days.
• Courier network congestion.
• Road closures or transport disruption.
• Security restrictions or local conditions.
• Remote delivery locations.
• Incorrect customer information.
• High order volumes during sales or promotions.
• Product testing, verification or stock-related issues.
• Events outside AndroidBoxPK’s reasonable control.

If tracking does not update for an unusual period, contact AndroidBoxPK with your order number and tracking information. Our support team will coordinate with the courier where appropriate.

12 Damaged, Opened or Incomplete Parcels

Customers should inspect the parcel’s outer condition before accepting it.

If the packaging appears torn, crushed, wet, opened, resealed or otherwise damaged, take clear photographs or videos and contact AndroidBoxPK before accepting the shipment where possible.

Damage, missing-item or wrong-product claims should be reported within 24 hours of delivery.

Evidence that may be required

• A clear and continuous unboxing video.
• Photographs of the outer courier packaging.
• Photographs of the product and accessories.
• The courier label and tracking number.
• Your order number and proof of purchase.
• A short explanation of the problem.

Reports submitted after the 24-hour period may be considered under the applicable product warranty rather than as a shipping damage or missing-item claim.

13 Lost Parcels

A parcel is not considered lost merely because tracking has temporarily stopped updating or the estimated delivery date has passed.

Where a shipment appears lost, AndroidBoxPK will coordinate with the courier and request an investigation.

For a prepaid order confirmed as lost by the courier, AndroidBoxPK may arrange a replacement shipment or another appropriate resolution after the investigation is completed.

AndroidBoxPK may require additional verification where the courier marks a parcel as delivered but the customer reports non-receipt.

14 Digital Subscriptions and Electronic Products

Physical shipping timelines and courier charges do not apply to digital subscriptions, profiles, account activations or other electronically delivered products.

Digital products are normally delivered through WhatsApp, email, account activation or another method communicated at the time of purchase.

Digital delivery may begin after order and payment verification. The applicable activation time, subscription duration and support terms will be stated on the product page or confirmed before purchase.